Contacting the Council

This morning's e-mails included a request from the Council: they wanted my opinion. "Dear Customer," it began, which isn't a great start - I think of myself as a resident, a Council Tax payer and occasionally an elector, but not as a customer of the Council. Never mind, here's what the e-mail said:

We would like to hear about your experience of contacting Durham County Council.

We would appreciate it if you could take a couple of minutes to complete a short survey to give us your views.

Your feedback is important and will help us to develop and improve our service.

( That survey in full )

Apologies for the boring post: I wanted a record because County Council 'consultations' are an ongoing game.